AFTS Inc. aims to satisfy your order as swiftly as possible. Domestic orders are normally shipped within 72-96 hours of processing, Monday to Friday. Standard shipping is through USPS Priority mail or First Class ground mail. Fed Ex Ground and expedited shipping is available. Orders sent to PO Boxes can only be sent via USPS Priority Mail.
For multiple shipping addresses, a separate shipping and handling charge will be assessed based on the product total to each address.
Shoppers will be notified in the case of back ordered item(s) and the approximate date of shipping; your order will be fulfilled as soon as the item(s) are available.
Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of AFTS Inc.
Do you offer Free Shipping?
Purchases $40.00 and over can choose to receive free domestic 1st class shipping, including Tracking. Orders with the free shipping option can not be sent to multiple addresses. Please choose the option upon check-out and the cart will update automatically for qualifying orders. In the event of a return for refund on orders that received free shipping, the value of our shipping and handling discount will be deducted from the refunded amount.
What is our International Sales Policy?
Most International shoppers can pay in their respective currencies through PayPal. Orders can also be paid in USD or with a US based credit card. International sales are charged and converted using the currency exchange rate at the time of purchase. Orders may be subject to Cross Border fees, bank and credit card fees, currency conversion fees and the receiving country’s Custom tariffs. Duties and/or taxes are assessed by the Customs agency of the destination country. We cannot quote you in advance. You will be notified at the time of delivery the amount due, if any, by your country’s Customs agency. All International orders are Final Sale; no returns or exchanges are available for shipments outside the US.
International Shoppers using PayPal3. can pay with their own currency.
Step 1: Click 'Select and Buy Your Favorites to go to the Store shopping cart.
Step 2: Select USPS Priority shipping.
Step 3: Click Check out with PayPal
Step 4: Log in to your PayPal account OR enter your credit card information as a PayPal guest.
Step 5: Enter all requested billing and shipping information.
Step 6: The option to pay in USD, or your currency of choice is listed on the drop down menu.
Step 7: Complete your transaction as directed by PayPal.
Are International Orders Returnable or Exchangeable?
International orders are not refundable or exchangeable at this time.
What is the Pricing Policy?
AFTS reserves the right to change or update our prices and policies at any time and without additional notice. AFTS Inc. is not responsible for pricing errors caused by system malfunction.
AFTS Inc. utilizes Yahoo to ensure security measures are met to protect against loss, misuse and alteration of data used by the Yahoo data network. AFTS Inc. shall knowingly never share or sell personal information to third party companies.
What is the Email Policy?
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How can you stop receiving email from us?
If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to AnabelFitness@TheShuStore.com for review.
Each email sent contains an easy, automated way for you to send us a request to cease sending you email. If you wish to do this, simply respond or Update Profile links at the end of any email.
When we receive a request, we search our database for the email address requested. Once located, we permanently delete the address. If the email address can not be located within our database, you may continue to receive emails from us. Until our knowing which address is being solicited, we would need wait to remove the address.
What information is collected during checkout?
As part of the order process, the information collected from shoppers:
> Shipping/Billing Address
> Email Address
> Phone Number
> Credit/Debit Card Information
What information from shoppers does AFTS Inc. keep for our records?
AFTS Inc. may use your contact details and your purchase history to enhance your shopping experience by notifying you of new products, services and site changes. You may choose to let us know at any time that you do not want to be notified of such updates or promotions.
What is the Product Warranty?
AFTS Inc. makes no claim of warranty regarding its products. Wear as product was intended for use. This warranty does not apply to accidental damage, misuse, alteration or improper, as prescribed care. Warranty excludes claims for incidental, consequential loss, or worn damage from intended use.
What is the Product Disclaimer?
The product that is offered is specifically designed to assist participants in wood floor, and mat based practice, and workouts on equipment where being barefoot is safely acceptable. Our grip component does not expressly prevent falling or slipping; with usage the slip resistant quality can wear out. Regular checking of the grip component is advised. Please seek the advice of qualified Instructors and Educators when using these products. AFTS Inc., its owners, officers, shareholders, heirs, directors, employees, agents, and suppliers will not be held liable for injury caused by any claims or product we offer and no statement herein is a medical opinion.
The AFTS Inc. Return, Price and Warranty policies shall be routinely updated as necessary, without prior notice as to the effect. All products are produced under fair trade principles, while satisfying required law for importation of foreign goods.
These terms and conditions, or any part of them, may be terminated by AFTS Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
What size is right for me?
Our shoes are form fitting; they wrap themselves around just about any foot. Unlike a street shoe, which allows room at the toe for movement, our products fit more like a sock, conforming to the foot itself. We suggest ordering a full size down (not half size) than your street shoe size for the most conforming fit, or less, if you wish to gain more toe room.
To select your size refer to TheShu Size Chart or contact us if you need help with personal sizing.
Each AnabelFitness product is handcrafted using standard industry guidelines. Because we are not factory produced there can be discrepancies, allowing for the unique distinctions and minor individual differences of hand tailored goods. If you are in doubt about fit, please contact us and we will select the best fit for you.
What Domestic payment methods do you accept?
We accept Visa, MasterCard, Discover, and PayPal. You may also pay for an order by mail with a US check or US bank or postal money order. In the event of a check payment, the check must clear before products are sent out.
What is the International Shipping Policy?
Shipping outside the US is via USPS Priority Mail, with USPS First Class available to Canada only. FedEx may be available at an additional cost by contacting us prior to purchase. Most orders are shipped within 72-96 hours of processing. Additional charges may apply when alternative shipping methods are selected and are determined by the destination, weight and shipping service selected.
International shoppers are responsible for any and all transaction fees, Customs Declarations and tariff fees. Delivery times are beyond the control of AFTS and are dependent on the destination’s Customs processes and local Postal service. Delivery Confirmation and Insurance are not available for International shipping. The USPS customs number will confirm that the order has been shipped by AFTS. International orders may take 4-8 weeks for delivery and are considered final sale.
International wholesale orders email AnabelFitness@TheShuStore.com to request sales & shipping details.