How do I contact Customer Service?

AnabelFitness requires all Customer Support inquires to be routed via email; TheShu@AnabelFitness.com. Due to the importance of our customers, we seek to have written messages, so that we may serve you better. Customer Support is not available over the telephone. All messages emailed to us will be responded to within 24 hours of their arrival.

Return Policy:

Returns are hassle free. Just return your unworn, unwashed, like new purchase along with its original packaging and invoice to AnabelFitness; postmarked within 10 days for a full refund of the original purchase price. Shipping and handling are not refundable.

Exchange Policy:

Exchanges are hassle free. Just return your unworn, unwashed, like new purchase along with its original packaging and invoice to AnabelFitness; postmarked within 10 days. Contact us, and share which style, model, and size you would like to exchange for. Shipping and handling are not refundable.

Domestic Shipping:

`Domestic Priority Mail (3-4 days) $5.00 + $1.00 per item
`Domestic First Class Mail (5-7 days) $5.00 flat rate
`FedEx Ground (2-7 days) $12.00 + $1.00 per item
`FedEx Air (Contiguous US) $15.00 + $1.00 per item
`FedEx Air (Non-contiguous US) $26.00 + $1.00 per item

AFTS Inc. aims to satisfy your order as swiftly as possible. Domestic orders are normally shipped within 48 hours of processing, Monday to Friday. Standard shipping is through USPS Priority mail or First Class mail. Please allow 5-7 business days to receive goods. Expedited shipping is available.

For multiple shipping addresses, a separate shipping and handling charge will be assessed based on the product total to each address.

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of AFTS Inc.

Please refer to our Domestic Shipping Guide for complete information and policy.

International Shipping:

We welcome International orders and ship worldwide. Shipping outside the US is via USPS Priority Flat Rate Envelope or Priority Flat Rate Boxes, unless otherwise specified. Shipping alternatives may be available at an additional cost by contacting us prior to purchase. Please refer to our International Shipping Guide for complete information regarding International shipping policies.

International orders may take 4-8 weeks. Please contact us to discuss the details of these orders. International shoppers are responsible for any and all Customs Declaration and tariff fees.

Pricing Policy:

AFTS reserves the right to change or update our prices and policies at any time and without additional notice. AFTS Inc. is not responsible for pricing errors caused by system malfunction.

Privacy Policy:

AFTS Inc. We have created this privacy policy to demonstrate our firm commitment to the protection and confidentiality of your information. We only collect information when you specifically and knowingly provide such information for the purpose of satisfying your purchasing experience.

AFTS Inc. utilizes appropriate security measures to protect against the loss, misuse and alteration of data used by our system. AFTS Inc. will never share or sell personal information to third party companies.

Email Policy?

Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How can you stop receiving email from us?

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to TheShu@AnabelFitness.com for review.

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply respond or Update Profile links at the end of any email.

AFTS Inc. collects and utilizes information for order fulfillment:

When you order from us, we request the following personal information: name, shipping address, email address and a telephone number. When you pay by credit card we require the credit card number, the billing address of the card and the expiration date. This information allows us to process, fulfill and update you on the status of your order.

AFTS Inc. collects and utilizes information for updates & promotions:

AFTS Inc. may use your contact details and your purchase history to enhance your shopping experience by notifying you of new products, services and site changes. You may choose to let us know at any time that you do not want to be notified of such updates or promotions.

What information is collected during checkout:

As part of the order process, the following information is collected from shoppers.

> Name
> Shipping/Billing Address
> Email Address
> Phone Number
> Credit/Debit Card Information

Warranty:

AFTS Inc. warrants to the original purchaser that its products are free from defect in materials and hand craftsmanship. If, after inspection, we find that the product was defective in materials and/or workmanship, we shall repair or replace the product, at no cost to you. This warranty does not apply to accidental damage, misuse, alteration or improper, as prescribed care. Warranty excludes claims for incidental, consequential loss, or worn damage from intended use.

Disclaimer:

The product that is offered is specifically designed to assist participants in wood floor, mat, and Pilates equipment based practice and workout. Our grip component does not expressly prevent falling or slipping; with usage the slip resistant quality can wear out. Regular checking of the grip component is advised. Please seek the advice of qualified Instructors and Educators when using these products. AFTS Inc., its owners, officers, shareholders, heirs, directors, employees, agents, and suppliers will not be held liable for injury caused by any claims or product we offer and no statement herein is a medical opinion.

The AFTS Inc. Return, Price and Warranty policies shall be routinely updated as necessary, without prior notice as to the effect. All products are produced under fair trade principles, while satisfying required law for importation of foreign goods.

These terms and conditions, or any part of them, may be terminated by AFTS Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Frequently Asked Questions:

What size is right for me?

If you want a snug fit, please order one size down from your street shoe size. To select your size refer to our Size Chart or contact us if you need help with personal sizing.

Each AnabelFitness product is handcrafted using standard industry guidelines. Because we are not factory produced there can be discrepancies, allowing for the unique distinctions and minor individual differences of hand tailored goods. If you are in doubt about fit, please contact us and speak to an AnabelFitness representative or send us a traced drawing of your foot or hand and we will select the best fit for you. Refer to our Personal or Custom Sizing page if you do not see your size offered.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and PayPal. You may also pay for an order by mail with a US check or US bank or postal money order.

Do you ship to Alaska, Hawaii?

Yes we do. Shipping costs to Alaska, Hawaii, Canada and all other domestic and international ports depend on the weight of the order. Please call us for shipping quotes and other information regarding shipping your order to these locations. Extra handling charges may apply and delivery times may be extended.

Do you sell and ship internationally?

We welcome International orders and ship to most countries around the globe. Orders can be paid in USD through PayPal or with a US based credit card. Most International shoppers can also pay in their respective currencies through PayPal. Please read our International Buyers Guide. For international wholesale orders please contact TheShu@AnabelFitness.com to discuss sales and shipping details.

How much duty and/or tax are charged on international orders?

Duties and/or taxes are assessed by the Customs agency of the destination country. We cannot quote you in advance nor do we assume responsibility for these fees. You will be notified at the time of delivery the amount due, if any, by the appropriate Customs agency.

How do I contact Customer Service?

AnabelFitness, requires all Customer Support inquires to be sent via email; TheShu@AnabelFitness.com. Due to the importance of our customers’ comments, we seek to have messages for our records, so that we may better serve you. Customer Support is not available over the telephone. All messages emailed to us will be responded to within 24 hours of their arrival.

How do I place a retail order?

Orders can be placed through our online store (www.TheShuStore.com, www.TheShuStore.co.uk, www.AnabelFitness.com), through email (TheShu@AnabelFitness.com), or by calling an operator (1-888-773-0236). If an operator is not currently available when calling, please leave us a detailed message, including your phone number and you will be contacted shortly.

Can I purchase wholesale, for resale?

Call an AnabelFitness Sales Representative at +1 (888) 773-0236, so we can qualify your business and set up a wholesale account. Also, please read our Wholesale Buyers Guide. If you wish to get started immediately, email us at TheShu@AnabelFitness.com.

Suggestions for Returns and Exchanges

Returns and Exchanges are shipped back at the shopper's expense. Insurance and Delivery Confirmation services are suggested as we are not responsible for goods lost or stolen in transit, or not received.

Sales are final if the following is true

Custom and discounted products, International orders, and worn merchandise are final, non returnable. However, we will readily exchange them for a product of equal value. Additional shipping charges may apply.

One exchange is allowed per order. Exchanges will only be given on goods that are like new, unworn, with their original tags attached. Exchanges post marked outside the time frame of the stated policy will be charged shipping to receive the replacement pair.

Are products guaranteed to be non skid?

Our products are designed to assist participants on wood floors, mats, and similar indoor workouts or lounging. Our grip component does not expressly prevent falling or slipping; with usage the slip resistant quality can wear out. Regular checking of the grip component is advised.

Do you charge sales tax?

Goods are shipped from Michigan USA; sales tax is applied to purchases shipped within Michigan.

How do I care for my purchase?

We recommend hand washing only with a mild detergent and line drying to extend the life of your product. We also suggest proper foot and nail care, so not to create an abrasive surface against; tangle the soft fabric body.